Our Promise to You

At Erra Skin, we’re here to help you feel confident in your skin — and in your purchase. We’ve designed our products to bring professional-grade skincare to your doorstep, saving you time, money, and trips to the clinic. And just like our treatments, our returns and exchanges are designed to be straightforward and stress-free.

We stand behind the quality and performance of every Erra Skin product. If something isn’t quite right, our team is here to make it right. Whether it’s a change of mind or a concern with your order, we’ll guide you through a simple return or exchange process — because your confidence and satisfaction mean everything to us.

For full details, please refer to our Complete Refund Policy.

30-Day Change of Mind Guarantee

If you change your mind within 30 days of receiving your order, you can return any unopened and unused product for a full refund of the purchase price.

  • Items must be in their original packaging and in resaleable condition.
  • Return shipping is at the customer’s expense unless otherwise stated.
  • A Restocking Fee of $10 will be deducted from the refund.
  • If your order included free shipping, import duties, or taxes covered by Erra Skin, these costs are non-refundable on change-of-mind returns. You may contact our team at support@erraskin.com to confirm the amount before returning your order.
Request a Return

Steps to Return

    Go to the Returns Portal

    Visit our Returns Portal to start your return or exchange request.

    Returns Portal

    Enter Return Details

    Provide your order number, email address, and reason for return. If your product is damaged or defective, you’ll be able to upload photos so we can resolve it quickly.

    Get a RMA Number

    Once your request is approved, you’ll receive a Return Merchandise Authorisation (RMA) number and our return shipping address. This number helps us process your return faster - please keep it handy.

    Pack & Ship

    Carefully pack your product in its original packaging (if possible), along with all accessories or inserts. Write your RMA number clearly on the outside of the parcel, then ship it using a trackable service. Keep your tracking number for reference until your return is complete.

Frequently Asked Questions

Do I need my order number to make a return?

Yes, having your order number helps us locate your purchase and process your return quickly.

How long do I have to return my order?

You have 30 days from the date of delivery to return any unopened and unused product for a refund.

Who pays for return shipping?

Unless otherwise stated (such as for damaged or defective items), return shipping is the customer’s responsibility.

What if my product arrives damaged or defective?

Please email us at support@erraskin.com within 7 days of receiving your order, including photos of the damage. We’ll arrange a replacement at no extra cost.

Can I exchange my product for something else?

We do not offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.

How long will it take to receive my refund?

Refunds are usually processed within 10 business days of receiving your returned item, depending on your payment provider.

Will any costs be deducted from my refund?

Yes. For change-of-mind returns, a $10 restocking fee will apply. If your order included free shipping, import duties, or taxes originally covered by Erra Skin, these costs are also non-refundable and will be deducted from your refund. You can contact our team at support@erraskin.com to confirm the exact amount before returning your order. For full details, please refer to our Complete Refund Policy.